Answer to Part 3 – question 1:
When I arrived at the counter there were two people active. One woman in a black shirt (I assume the manager) and one regular employee in white clothes. The employee was stocking some ingredients and the manager greeted me with ‘good morning’. I was very obviously looking and thinking, but the manager did not ask me anything. Instead, she went to the back to restock straws and took her own time. When she came back I asked for the size of a juice by lifting one up. She answered with the size and confirmed it was freshly squeezed when I asked if it was fresh or not.
One I took the juice she asked if I wanted to eat something too, so I kept on looking to the screens and the menu book on the counter. Nothing was asked or suggested. Eventually I asked if I could order a sandwich and I picked the ingredients. Both the smashed and cut avocado did not look fresh and appealing, all brown, so decided not to choose avocado. After choosing the ingredients I asked for the price and the manager told me she would charge me a ‘Caprese’ sandwich, because I selected similar ingredients. She asked if the sandwich needed to be heated up, instructed the employee what I ordered and directed me to the checkout, where I paid the juice and sandwich with the employee and he started to make the sandwich afterwards. No additional items, ingredients or extra’s were offered. During the checkout proces an foreign manager or boss stopped by, everyone greeted him, and the manager of the store explained they were preparing and cleaning at the moment.
At the same moment, more customers approached the counter and another female employee in white clothes showed up and she approached the new customers in front of the counter very friendly and asked them actively what their appetite was and she explained about the menu. Something that did not happen to me. Once the sandwich was ready the employee asked if it was to eat in or take away, and when I asked for a bag to take away, he wrapped the sandwich in a big paper bag. The juice was packed in another paper bag. There where no carry bags available, which was quite inconvenient, since I had luggage, an extra handbag and now two paper bags that are difficult to carry. The employee wished me a good day and the manager smiled at me when I left the restaurant.